Straightforward, Capacity-Based Pricing
Remote technology support for Australian financial-services practices. Predictable monthly support, pre-approved overflow rates, and defined project bands — without headcount overhead.
Monthly Support Plans
The progression is deliberately capacity-based rather than feature-gated. Every tier delivers the same senior technical capability — you simply choose the engineering capacity your practice requires.
Essential
A$33.17 / hrFor practices with occasional technical needs that do not require daily IT involvement.
6 hours of included support per month
Included Capabilities:
- Website updates, broken layout fixes & form repairs
- Domain & DNS routing, SPF / DKIM / DMARC authentication
- Google Workspace & Microsoft 365 administration
- Business software troubleshooting & SaaS connections
- Existing integration repairs & routine automations
- Core maintenance & basic security hygiene
Month-to-month · Rollover up to 3 hours
Standard
A$29.08 / hrFor practices with recurring operational adjustments, ongoing integrations, and consistent support needs.
12 hours of included support per month
Included Capabilities:
- Everything included in Essential
- Double the monthly engineering capacity (12 hours)
- Regular website improvements and content revisions
- Active CRM, webhook and practice software maintenance
- Workflow optimization and automated notifications
- Monthly security checks and backup verifications
Month-to-month · Rollover up to 6 hours
Plus
A$27.45 / hrFor practices requiring continuous technical assistance across multiple digital systems.
20 hours of included support per month
Included Capabilities:
- Everything included in Standard
- Comprehensive engineering capacity (20 hours)
- Multi-website and portal technical management
- Complex API troubleshooting and data flow fixes
- Advanced operational process automations
- Structured monthly technical reviews & audit reports
Month-to-month · Rollover up to 10 hours
Require 30+ hours per month or dedicated technical pods?
Higher-capacity allocations and dedicated multi-engineer pods are available on inquiry for growing practices.
Hourly Rates & Extra Support Hours
We maintain clear rates for overflow hours, ad-hoc requests, and expedited handling.
Additional Support
Discounted overflow rate for clients on an active monthly plan.
Ad-Hoc Support
On-demand technical assistance without an active monthly subscription.
Priority Handling
Fast-tracked handling requested outside normal queue sequencing.
What Counts as Support vs. a Project?
To maintain fairness and ensure your subscription hours are preserved for day-to-day operations, we follow a simple operational boundary:
Monthly Support Scope
Keep existing technology running smoothly.
Troubleshooting errors, minor tweaks, routine maintenance, email routing, updating existing web pages, fixing broken forms, and resolving system glitches.
Project Scope
Build, replace, migrate, or re-architect technology.
Multi-step migrations, custom portal builds, complete website redesigns, complex multi-system integrations, and major technical replacements. Separately quoted.
| Operational Task | Classification | Commercial Treatment |
|---|---|---|
| Repair a broken website form or layout glitch | Support | Covered by monthly support allowance |
| Build a multi-stage client intake application system | Project | Separately scoped fixed-price project |
| Fix Microsoft 365 or Google Workspace email settings | Support | Covered by monthly support allowance |
| Full organizational migration to Microsoft 365 | Project | Separately scoped fixed-price project |
| Resolve broken API webhook or CRM sync error | Support | Covered by monthly support allowance |
| Architect custom bi-directional ERP data sync | Project | Separately scoped fixed-price project |
| Routine process automation tweak or alert configuration | Support | Covered by monthly support allowance |
| Complete website redesign and platform re-platforming | Project | Separately scoped fixed-price project |
Fixed-Price Project Starting Bands
For larger initiatives, we quote clearly defined milestones upfront. Indicative starting thresholds provide clarity on project investment:
Starting From
A$250+
Small Technical Change
Configuration updates, simple form connections, DNS migration, or focused operational tweaks.
Starting From
A$500+
Website Technical Project
Substantial template updates, page speed overhauls, portal adjustments, and technical enhancements.
Starting From
A$750+
Integration Project
Custom API connections, webhook data routing, and connecting practice software to cloud accounting tools.
Starting From
A$750+
Automation Project
End-to-end workflow automation, intelligent document data extraction pipelines, and automated client notifications.
Starting From
A$750+
Platform Migration
Website hosting transfers, DNS infrastructure reconfiguration, or email suite transitions.
Starting From
A$1,500+
Major Implementation
Multi-stage systems implementation, bespoke software scripting, or complete digital workflow overhauls.
Systems Audit & Technical Setup
A comprehensive initial review to ensure our engineers can support your organization effectively from day one:
- ▪ Cataloging cloud applications, websites, hosting, and domains
- ▪ Documenting DNS settings, MX records, SPF, DKIM, and DMARC status
- ▪ Mapping active third-party software integrations and API endpoints
- ▪ Secure access credential verification and administrative protocol setup
- ▪ Establishing ticketing, communication channels, and support procedures
Standard Setup Fee
A$199 (one-time)
Operating Commitments
- ✓ Month-to-Month Flexibility: No 12-month lock-in contracts. First month paid in advance with ongoing cancellation flexibility.
- ✓ Rollover Protection: Up to 50% of unused hours can roll over for one calendar month to give your business capacity flexibility without an infinite labor bank.
- ✓ Prior Client Confirmation: Additional hours beyond your monthly allowance require client confirmation before work begins. No surprise bills.
- ✓ Engineering-Tracked Effort: Client communication is tracked by actual task effort rather than billed per individual email.
- ✓ Meetings & Briefings: Troubleshooting calls, briefings, and screen-sharing sessions consume included support time.
Frequently Asked Questions About Pricing
Transparent answers regarding billing, hours, support scope, and operational agreements.
How do monthly support hours work?
Each monthly plan provides a dedicated block of engineering hours for the calendar month. Your hours cover website updates, email and DNS issues, cloud system troubleshooting, integrations, routine automations, and security hygiene. Support work is tracked against actual engineering effort rather than per email.
What happens if we need more hours in a month?
Subscribers receive a discounted overflow rate of A$50/hour. Crucially, additional hours always require your explicit approval before work begins, ensuring complete transparency and zero unexpected invoices.
Can unused hours roll over to the following month?
Yes. Up to 50% of your plan's included hours can roll over for one calendar month. For example, if you are on the Standard plan (12 hours) and use 6 hours, you can carry forward up to 6 hours into the following month (giving you 18 available hours). Carried hours expire after that month.
What is the difference between Support and a Project?
Support keeps existing technology and workflows operating cleanly. Projects involve building, replacing, migrating, or significantly altering technology. For instance, fixing a broken contact form is Support, while architecting an entire client portal is a Project.
Are meetings and calls counted toward support hours?
Yes. Technical troubleshooting calls, screen-sharing sessions, and operational briefings consume included support time. Standard administrative updates are handled without unnecessary friction.
Are there long-term lock-in contracts?
No. All monthly plans operate month-to-month. The first month is paid in advance, and you can adjust or pause your plan with reasonable written notice.
Are prices inclusive or exclusive of GST?
All prices are quoted in Australian Dollars (AUD), excluding GST where applicable. Invoices are issued with transparent itemized details.
What is included in the initial Systems Audit and Setup?
Onboarding includes cataloging your software systems, mapping domains, DNS records, and email routing, documenting API connections, verifying access credentials, and establishing standard support workflows. A 50% discount applies to the standard A$199 fee till 31st March 2027 (A$99.50).
Ready to establish reliable remote technical support?
Talk directly with our senior engineering leadership about your business systems, support requirements, or upcoming technical tasks.