REMOTE IT, WEB & TECHNOLOGY SUPPORT
Ongoing technical support for Australian financial-services businesses — delivered remotely from India.
Websites. Email & Domains. Systems & Integrations. ERP & Payments. AI & Automation. Security Hygiene.
Technology problems don't wait for an IT department.
Running a modern financial-services practice means depending on numerous digital systems. When technical friction occurs, someone still needs to investigate and fix it.
Everyday Technical Friction We Solve:
- ▪ Your website breaks or loads slowly.
- ▪ A client inquiry form stops working.
- ▪ An email configuration changes or notices go to spam.
- ▪ Two business systems stop talking to each other.
- ▪ A domain or DNS record needs technical attention.
- ▪ A repetitive workflow needs automation or AI parsing.
- ▪ Someone needs to investigate a confusing software problem.
The Rejoice Support Solution:
None of these everyday issues necessarily justify hiring a full-time technical employee. But they still need to be handled by someone competent.
We provide dedicated remote engineering capability and pods — giving you senior technical power to investigate, fix, configure, connect, and maintain your systems whenever issues arise.
What We Support
Comprehensive remote technical resources and engineering pods for the digital systems your business depends on.
Websites
→Fixes, updates, forms, performance, backups, and ongoing website maintenance.
✓ Broken contact forms
✓ Page updates
✓ Speed optimization
✓ Layout fixes
✓ Scheduled backups
Email & Domains
→Email configuration, DNS management, deliverability troubleshooting and routing.
✓ SPF / DKIM / DMARC setup
✓ Domain DNS routing
✓ Email deliverability issues
✓ Account setup
Systems & Integrations
→Connect disparate business systems, troubleshoot APIs and fix broken data flows.
✓ CRM data sync
✓ Webhook repairs
✓ API troubleshooting
✓ Platform connections
ERP & Payments
→Connect Xero, MYOB, QuickBooks, NetSuite, Stripe, Ezidebit, and Airwallex.
✓ Xero & MYOB sync
✓ Stripe payment forms
✓ Direct debit webhooks
✓ Ledger integration
AI & Automation
→Intelligent document parsing, automated CRM workflows, and AI intake qualification.
✓ Bank statement extraction
✓ Meeting note file synthesis
✓ Zapier & Make AI flows
✓ Intake qualification
Cloud Systems
→Configuration, troubleshooting, user management and system connections.
✓ Google Workspace
✓ Microsoft 365
✓ SaaS tool setup
✓ Permission adjustments
Security Hygiene
→Updates, backups, access reviews, MFA and domain/email security checks.
✓ MFA configuration
✓ Access reviews
✓ Software updates
✓ Backup restore testing
Technical Projects
→Migrations, tool replacements, system configurations, and technical investigations.
✓ Platform migrations
✓ CRM transitions
✓ Technical investigations
✓ Scoped implementations
Sectors We Support
We provide remote IT, web and technology support to businesses across Australia's financial-services industry.
Financial Advice & Planning
Remote IT, web and technology support for Australian financial planning and advice practices.
Common Technology Issues:
- Website contact and fact-find inquiry forms failing or misrouting leads
- Practice management software (Iress Xplan, AdviserLogic) and CRM systems failing to synchronize client records
Wealth & Investment Management
Remote technology, web and systems support for Australian wealth and investment advisory firms.
Common Technology Issues:
- Client-facing website sections or investor portals requiring updates, fixes, or security patches
- Discrepancies in data flows between registry feeds, portfolio tools, CRM, and reporting systems
Mortgage & Finance Broking
Remote IT, website maintenance, CRM connections and workflow support for Australian finance brokers.
Common Technology Issues:
- Website lead capture forms, repayment calculators, or intake tools failing to submit properly
- Lead data from web campaigns not flowing automatically into the broker CRM (Mercury, Podium, Salestrekker)
Insurance & Insurance Broking
Remote IT, web support, CRM connections, and digital workflow support for Australian insurance businesses.
Common Technology Issues:
- Website quote request forms and claims intake pages encountering technical bugs
- Disconnections between website leads and internal insurance CRM platforms
Lending & Credit
Remote IT, web portal maintenance, workflow automation, and systems support for Australian lenders.
Common Technology Issues:
- Borrower intake forms or document upload portals encountering technical errors
- Data-transfer failures between loan origination tools, CRMs, and accounting platforms (Xero/MYOB)
Superannuation & Retirement
Remote web support, workflow automation, and systems maintenance for Australian superannuation specialists.
Common Technology Issues:
- Trustee or member web portals requiring updates, layout fixes, or maintenance
- Manual data handling during periodic statement preparation and distribution
Banking & Deposit Taking
Remote IT, web support, ancillary systems maintenance, and workflow support for financial institutions.
Common Technology Issues:
- Backlogs of minor website updates, form changes, and landing page fixes
- Ancillary internal web tools or dashboards suffering from lack of maintenance
Funds & Asset Management
Remote web support, investor reporting workflows, and systems maintenance for Australian fund managers.
Common Technology Issues:
- Investor-facing website sections, fact sheets, or portal links needing frequent updates
- Manual administrative effort required to compile and publish monthly fund performance updates
Financial Markets & Intermediaries
Remote IT, web support, API troubleshooting, and workflow automation for Australian market intermediaries.
Common Technology Issues:
- Corporate websites or deal announcement pages needing rapid updates and maintenance
- Disconnections between market inquiry forms, deal pipelines, and CRM systems
Payments & Digital Finance
Remote web support, API troubleshooting, workflow automation, and digital operations support for payments businesses.
Common Technology Issues:
- Merchant-facing web pages, onboarding forms, or support portals needing fixes or updates
- Troubleshooting broken webhooks, API error responses, and third-party connector failures
Other Financial Services
Remote IT, web support, integrations, and technology maintenance for specialized Australian financial businesses.
Common Technology Issues:
- Specialized operational workflows requiring ongoing technical adjustments
- Website forms, client portals, or digital tools needing prompt maintenance and fixes
How It Works
No complicated agency process. Just direct, experienced technical support when you need it.
Tell us what's wrong.
Explain the technical problem, broken integration, website issue, domain task, or workflow requirement.
We investigate.
Our engineers leverage AI-assisted diagnostic tools and deep software expertise to pinpoint root causes and plan fixes fast.
We handle it.
Our pods execute the technical work directly using modern AI-augmented coding stacks for rapid, verified turnaround.
Experienced technical capability without the overhead of another full-time technical hire.
Dedicated remote technical capability and engineering pods tailored to your business needs.
Remote Delivery from India
Access experienced technical talent and competitive delivery economics without the high overhead of maintaining equivalent full-time Australian technical staff.
Direct Technical Access
Communicate directly with the experienced engineers investigating and fixing your systems. No bloated account management bureaucracy.
Practical Problem Solving
We focus on fixing what's broken, connecting what's separated, and keeping your everyday operational tools running cleanly.
Technology Neutrality
We work with whatever technology your business uses — cloud suites, CRMs, website platforms, and specialized practice software.
Ongoing Support & Continuity
A consistent technical relationship that understands your systems and handles the recurring tasks that otherwise stall operations.
Australian-Market Focus
Focused on the operational realities, practice systems, and day-to-day requirements of Australian financial-services businesses.
AI-Trained Engineering Pods & Fast Delivery
Every engineer and technical pod at Rejoice is systematically trained in modern AI-assisted tools — including Cursor, GitHub Copilot, Claude Code, and OpenAI APIs. This AI-augmented workflow dramatically accelerates root-cause diagnosis, custom integration development, and resolution turnaround for your business.
Predictable Support & Clear Commercials
Capacity-based remote support starting from A$199/month. Transparent overflow rates, month-to-month flexibility, and zero unexpected invoices.
6 Hours Included
Remote technical capacity for website updates, form repairs, DNS, email configurations, and cloud platform maintenance.
Month-to-month · Rollover up to 50%
Subscriber Overflow
Discounted additional hours whenever workload increases. Always requires prior confirmation before work begins.
Pre-approved · Zero surprise bills
Defined Deliverables
Separately quoted fixed-price bands for migrations, integrations, custom scripts, and platform implementations.
Milestone pricing · Scoped upfront
India-based. Australia-focused.
We operate remotely from India and support Australian financial-services businesses.
Our model gives Australian businesses access to experienced technical capability without the overhead of maintaining an equivalent full-time technical resource locally.
Founder & Technical Leadership
Founded and operated by Chetan Mittal as a 100% remote business.
Rejoice Softech was founded by Chetan Mittal (Founder, CEO & CTO) to give Australian financial-services businesses direct access to senior technical capability for their day-to-day web, systems, and technology needs.
Operating as a 100% remote business from India, we provide dedicated ongoing support without the overhead of full-time local IT payroll.
Technical Experience & Background
- ▪ MBA — Melbourne Business School
- ▪ Master's in Systems Software Engineering — RMIT University
- ▪ Among the first 100 Ruby on Rails developers
- ▪ Developing Ruby on Rails applications since 2005
Rejoice is built around a simple idea: Australian businesses need reliable, senior technical capability tailored to their exact scale. Whether you need a dedicated technical engineer or a specialized remote engineering pod, our team investigates technical issues, keeps your digital operations running, connects systems, and handles the ongoing maintenance your business depends on.
Frequently Asked Questions
Direct answers to common questions about working with our team.
What does Rejoice support?
We provide ongoing remote IT, web and technology support for Australian financial-services businesses. We support websites (fixes, updates, forms, performance, backups), email and domains (DNS, SPF/DKIM/DMARC, deliverability), business systems (cloud productivity, SaaS tools, user accounts), systems & integrations (APIs, webhook connections, CRM syncing), workflow automation (notifications, document generation), technical maintenance & security hygiene (updates, MFA, access reviews, backup checks), and scoped technical projects (migrations, tool replacements, technical investigations).
Do you provide remote support?
Yes. We operate remotely from India, delivering experienced technical capability to Australian financial-services businesses. Our remote delivery model gives you access to experienced technical talent and competitive delivery economics without the high overhead of maintaining a full-time local IT employee.
Do you support Australian financial-services businesses?
Yes. We are dedicated to the Australian financial-services market, supporting businesses across financial advice, wealth management, mortgage broking, insurance, lending, superannuation, banking, funds management, financial markets, payments, and other financial services.
Can you maintain an existing website?
Yes. We maintain and support existing websites and client portals — fixing layout bugs, updating content, repairing contact forms, improving loading speed, ensuring security updates are applied, and managing backups.
Can you troubleshoot integrations and APIs?
Yes. When systems stop communicating, data syncs fail, or webhooks throw errors between your CRM, practice software, website, or accounting tools, we investigate and resolve the underlying technical connection.
Can you help with domains, DNS, and business email?
Yes. We manage domain settings, configure DNS records, ensure proper email authentication (SPF, DKIM, and DMARC) to prevent deliverability issues, and troubleshoot email routing problems.
Can you support Microsoft 365 or Google Workspace?
Yes. We assist with configuring and managing cloud productivity suites, including user provisioning, shared mailboxes, security settings, MFA enforcement, and general platform administration.
Can you automate repetitive business processes?
Yes. We configure practical automations to eliminate repetitive manual work — such as automated client intake routing, notification alerts, document pre-population, and data formatting for operational reporting.
Do you provide onsite IT support or hardware repairs?
No. We operate entirely remotely and focus on business software, web technology, cloud systems, integrations, email, domains, and digital operations. We do not provide onsite computer support, physical hardware repairs, printer troubleshooting, or office Wi-Fi cabling.
Do you build software?
Software development can be part of a technical project when required (such as custom scripts or specific workflow tools), but our primary service is ongoing remote IT, web and technology support.
How do we get started with your team?
Getting started is simple: tell us what's wrong or what technical task needs attention. We investigate the problem, agree on a practical arrangement, and handle the work promptly.
Have a technical problem, task or system that needs attention?
Tell us what needs fixing, configuring, connecting or maintaining. We'll handle it.